Payments, Accounts, Banks, and Requests

Find out how to correctly process your deposits, verify your unique CLABE number and get bank-specific instructions for reporting payments securely.

Automated Deposits 24/7

Your deposits are processed automatically with no manual reporting needed, 7 days a week. Simply transfer to your unique axexo CLABE number (if you don't have one yet, you can request it from your account).

  • Estimated processing time: 15 min to 1 hour, no manual action required.
  • Minimum deposit: $300 MXN (deposits below this amount are subject to a $5 penalty).

Request clarification

If a deposit is not submitted correctly, the payment will be rejected. To resolve an incorrect deposit, contact our customer service via CHAT.

There is no need to report your payment more than once. Remember to check your deposit status directly from your device. If you're unsure how, click here.

To have your deposit processed within 15 minutes to 1 hour, you must make your deposit and report it correctly. See the instructions below based on your bank and deposit method:

BBVA
SANTANDER
BANORTE
Banco Azteca

Requests

Technical Sheets

For utility payments

En esta sección encontrarás fichas técnicas por proveedor con todo lo necesario para capturar correctamente un pago de servicios desde tu punto de venta.

View technical sheets

Electronic PIN Purchases

Para pago de servicios domésticos

Electronic PINs include gift cards, memberships, codes, coupons, and tickets. Each sheet shows: Product type, Amounts, When to redeem the PIN, Validity after redemption, Where to redeem (link/app/box office), Terms and Conditions, and redemption instructions.In this section, you will find provider technical sheets with everything you need to correctly process a bill payment from your point of sale.

View electronic PIN sheets